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General provisions

The data source for all widgets on the portal are parameters that can be obtained (changed/added/deleted) from the device via TR-069 protocol using special Remote Procedure Calls (RPC) methods, such as GetParameterValues (SetParameterValues/AddObject/DeleteObject)

Why is your software not showing all widgets for my devices?​

Each manufacturer has different software and hardware versions. Sometimes a software version can be developed for a specific operator. Implementation of TR-069 support is the responsibility of the operator. We fully comply with TR-069 standard and recommendations of Broadband Forum. Unfortunately, it's still possible to meet low-quality implementations, so remote management capabilities will be limited. However, in such cases, there is always RPC widget which is implemented for CWMP communication via RPC methods. You can also quickly read and write parameters if you know their keys.

Network Map​

How can I understand if the device is connected via Wi-Fi or cable?​

This is how the table is displayed in terms of parameters on the device

"InternetGatewayDevice.LANDevice.1.Hosts.Host.2.Active": true,
"InternetGatewayDevice.LANDevice.1.Hosts.Host.2.AddressSource": "DHCP",
"InternetGatewayDevice.LANDevice.1.Hosts.Host.2.HostName": "HONOR_10i-f4aac27b310f052",
"InternetGatewayDevice.LANDevice.1.Hosts.Host.2.IPAddress": "192.168.0.100",
"InternetGatewayDevice.LANDevice.1.Hosts.Host.2.LeaseTimeRemaining": 70994,
"InternetGatewayDevice.LANDevice.1.Hosts.Host.2.MACAddress": "30:AA:E4:C0:02:89",

If in its response the device does not report such keys as

  • InterfaceType
  • Layer2Interface

which directly indicate what type and exactly what interface the host is connected to, then it may be impossible to determine through which type of connection the device is connected.

Is it possible to display the signal levels to each device?​

The standard case - if the device is connected via WLAN interface, it may appear in the table of associated devices D.InternetGatewayDevice:1.InternetGatewayDevice.LANDevice.{i}.WLANConfiguration.{i}.AssociatedDevice.

In this table through the custom vendor parameters are specified the signal levels. In this case, a separate widget appears on the portal with a list of hosts and their signal levels

In case of a vendor-specific implementation on your device, you can provide us with the details on us which keys on the device are responsible for these parameters, and we will update the collection and display logic on ACS to fit your device.

What is highlighted with the red color?​

In most color schemes of our portal red as an alternative color indicates the status of the connected host - whether it is active at the moment of the request or not

WAN Statistics​

Could there be any discrepancies between the data in the parameter tree and the real state of affairs?

Unfortunately, yes. Not all devices send correct information.

"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.EnabledForInternet": true,
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.Layer1DownstreamMaxBitRate": 0,
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.Layer1UpstreamMaxBitRate": 0,
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.MaximumActiveConnections": 0,
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.NumberOfActiveConnections": 1,
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.PhysicalLinkStatus": "",
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.TotalBytesReceived": 0,
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.TotalBytesSent": 0,
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.TotalPacketsReceived": 0,
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.TotalPacketsSent": 0,
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.WANAccessProvider": "",
"InternetGatewayDevice.WANDevice.1.WANCommonInterfaceConfig.WANAccessType": "Ethernet",

KPI​

Why does it say no data available?​

Data is collected at intervals set by the ACS, when the device arrives by Event Code Periodic.

Wi-Fi Radar​

How can we determine that our devices support this functionality?​

The first option is to use the RPC widget and try to find the following keys:

  • .WiFi.NeighboringWiFiDiagnostic.
  • .X_000631_Device.WiFi.NeighboringWiFiDiagnostic.
  • .LANDevice.1.WiFi.NeighboringWiFiDiagnostic.
  • .LANDevice.1.WiFi.Radio.1.X_HW_NeighborAP.

The second option - you can check directly with the vendor about the implementation of parameters on your specific models in one form or another D.Device:2.Device.WiFi.NeighboringWiFiDiagnostic.Result (This parameter can be available in both TR-098 and TR-181 data models).

Traceroute​

How to determine what values can be entered in fields? Set TTL 10 and got Error_MaxHopCountExceeded.​

This widget is very similar to the Traceroute console utility. As for our implementation - it is based on the object's protocol parameters D.Device:2.Device.IP.Diagnostics.TraceRoute.

The Error_MaxHopCountExceeded occurs when the specified TTL value is reached without reaching the specified end address. Try increasing the TTL value when diagnosing TraceRoute. For example, traceroute to google.com ended at 19 hops.

Configuration File​

We can’t view the content - we see only encoded information​

Some devices send configuration file in binary form - that's why you might see encoded, binary data. Try to download configuration file directly from the device web interface – probably there is a vendor-specific flag responsible for the output file format

CPE Logs Table​

What should be displayed there?​

This widget displays parsed device logs by the following key D.InternetGatewayDevice:1.InternetGatewayDevice.DeviceInfo.DeviceLog.

Unfortunately, if the device returns an empty string - that's why the widget looks uninformative. Please, check if logging is enabled on your device.

The picture of the router is not displayed on the Home page​

So far, our portal is not able to recognize all visual images of all vendor models automatically, so we have to resort to manually adding files to the device. We would also like to note that the test instances, such as yours are less frequently updated for media content as opposed to the production environment where this is more critical.

SpeedTest​

Why is the speed on the portal different from the real connection speed?​

The reasons may be the following:

  1. The Speedtest server is located too far from the subscriber device, ideally if these servers are in your network or region. You can configure the most suitable Speedtest server. Also choose the correct file size for the tests, for gigabit tariffs the file size should be preferably not less than 100Mb
  2. Incorrect implementation on the part of the CPE vendor.

Does subscriber traffic affect the test results?​

Practically not, because all traffic that passed during the test is used to estimate the speed (test file + subscriber traffic)

Where and how to can I set up the URL and other settings for SpeedTest server?​

If you created your instance by yourself then in the settings of the instance in the Additional Settings Upload Diagnostics and Download Diagnostics options you can specify the required parameters.

CPE Location​

How can I add CPE coordinates to display on CPE location widget?​

For CPE coordinates to be properly displayed in CPE location widget you need to add the coordinates in special format to the location field in the property of CPE object. This property can be edited in properties of CPE object in CPEs table in Admin Portal.

The format of value of location field is: '/Country/City/Street Apartment/N Latitude E Longitude'

For example: '/US//New York/N 37.751 E -97.822'