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Frequently Asked Questions

I tried to register but did not receive a registration email​

Please wait a few minutes after registration. If you have not received an email in your inbox, please check your spam folder. If you still do not see a message, try registering on the platform again. Finally, you can simply contact us and we will help you solve a problem.

What is an instance?​

Instance is a cloud-based deployment of a Device Management Server (DMS) that is configured according to selected package and defined settings.

How do I update my account balance?​

There are two ways to update your account balance:

  • One way is to use ''Update Account Balance'' form in the ''Account'' section of your profile page. This form allows you to update balance via money transfer through the Stripe payment provider

  • The other way is to contact us directly (via the “Contact Us” form on the landing page), so that we can prepare a contract and send you an invoice, which you can pay by bank transfer

What is the billing procedure on the platform?​

Every day, at a specific time (after 00:00 UTC+0), all your instances will be billed one by one for the 24-hour period prior to the next billing procedure. If your account does not have enough currency to pay for the instance billing period, the instance will be disabled and no changes will be made to your account balance.

If you want to stop billing for an instance, you need to disable it before the next billing process takes place (for example, you can disable it at 23:00 UTC + 0 on Monday and wait until 00:00 UTC + 0 on Tuesday). After 00:00 UTC+0 you instance will stay disabled and no changes will be made to your account balance, until you enable instance again. It is important for the instance to be disabled during billing initiation if you don’t want it to be billed.

You can disable and enable instance without balance changes during the period your instance was billed for. For example, if your instance was billed for the period from Monday 00:00 UTC + 0 to Tuesday 00:00 UTC + 0, you can disable and enable instance during this period without any changes to your balance.

However, if you disabled an instance for a period exceeding one billing period (for example, from 00:00 UTC + 0 Monday to 08:00 UTC + 0 Friday), and try to enable it again, then at the moment of its activation your instance will be billed, and the cost will be calculated based on the time difference between Friday 08:00 UTC + 0 and Saturday 00:00 UTC + 0. If you decide to update the settings of your instance, for example, increase the expected number of CPE devices or add some options, your instance will be billed accordingly. The cost will be calculated based on the difference between the current and updated settings and the time until the next billing period. If you decide to reduce the number of expected CPE devices or remove some parameters, the instance will be re-billed, and the cost difference will be returned to your account balance.